Congratulations to the City of El Paso Environmental Services Department Collections Division for receiving the Exceptional Performance Award at this year’s Texas Public Works Association (TPWA) Annual Conference in Waco.
As a result of the Department’s Strategic Business Plan facilitated by Managing Results, LLC, the Collections Division tracks as one of its measures the service of the container (or garbage bin) upon the first attempt or first visit. This year, the Division exceeded its yearly goal of 98% by achieving a performance rating of 99.6%.
Interim Director of Environmental Services Kurt Fenstermacher said, “In working with Managing Results to create our Strategic Business Plan, we were able to penetrate our programs and really think about those things we are delivering to our customers. Sometimes those things are taken for granted, but they are of vital importance…and what a story it is to tell.”
According to the TPWA, this level of performance is, “an incredible feat made possible through a concentrated effort of driver skill, proven safety practices and public outreach.”
Click here to read the TPWA Award Spotlight in its entirety and learn how the City of El Paso Environmental Services Department Collections Division is focusing on results for customers, tellings it story and “getting the job done right the first time around.”